Refund policy
At Juicy Olive, our customers’ experience is very important to us. We take great care in preparing and shipping every order.
Damaged or Defective Products
If your product has a defect, please email us at flavours@juicyolive.com within 24 hours of delivery. Please include your order number and clear photos of the product and packaging.
If your order arrives damaged due to transportation, please send us photos of the damaged order, outer box, inner packaging, and affected product(s) within 48 hours of delivery. We may also ask you to contact the shipping carrier directly and share the complaint/reference number with us.
Where a product is confirmed to be defective, incorrect, or damaged in transit, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.
Food Safety and Return Conditions
Because we sell food products, we cannot accept returns of products that have been opened, used, tampered with, damaged after delivery, or are no longer in their original condition.
Products must be sealed, unopened, unused, and in their original packaging to be eligible for return, unless the product is defective, incorrect, or damaged on arrival.
EU Right of Withdrawal
This section applies only to consumers located in the European Union who purchase from us online.
If you are an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason, unless a legal exception applies.
The withdrawal period expires 14 days after the day you, or a third party appointed by you other than the carrier, receive the goods.
To exercise your EU right of withdrawal, you must inform us before the 14-day period expires. You can do this through our EU Right of Withdrawal function on our website
For EU withdrawal returns, products must be returned sealed, unopened, unused, and in their original packaging. We cannot accept returns of opened products where they cannot be returned for health, hygiene, or food safety reasons.
The customer is responsible for arranging and paying the return shipping cost, unless the product is defective, incorrect, or damaged on arrival. We recommend using a tracked shipping service and keeping proof of postage.
Once we receive and inspect the returned product(s), we will process the refund according to the applicable legal requirements and the condition of the returned goods. Refunds will normally be made using the same payment method used for the original purchase.
We may withhold the refund until we have received the returned goods or until you provide proof that you have sent them back, whichever occurs first, where permitted by applicable law.
Order Cancellations
For EU customers, cancellation requests may be available before an order has been fulfilled. Once an order has been fulfilled or shipped, the EU right-of-withdrawal process may apply instead, subject to the conditions above.
For non-EU customers, we currently do not accept cancellations once an order has been processed, fulfilled, or shipped.
Non-EU Customers
For customers outside the European Union, we do not accept returns or exchanges unless the product is defective, incorrect, or damaged on arrival.
Contact Us
For return, refund, damage, defect, or EU withdrawal requests, please contact us at: